morse keys and amateur radio products for the big blue shack

This is a translation of our general terms and conditions. You can find original German text here.


General terms and conditions of the company S. Stetter Product Design

§1 Validity towards entrepreneurs and definition of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that predominantly neither their commercial nor their independent professional activity can be attributed (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text

(1) The following provisions on the conclusion of a contract apply to orders via our internet shop

(2) In the event of the conclusion of a contract , the contract is concluded with

S. Stetter Product Design
Sebastian Stetter
Heinrich-von-Tettingen-Str. 3
D-78465 Konstanz

(3) The presentation of the goods in our online shop does not constitute a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to deliver goods to order. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

The offer is accepted in writing or in text form or by sending the ordered goods within one week. After the deadline has expired without success, the offer is deemed to have been rejected.

(4) When an order is received in our online shop, the following rules apply: The consumer submits a binding contract offer by successfully completing the order procedure provided in our online shop goes through.

The order takes place in the following steps:

1) Select products by clicking the "Add to cart" or "buy" button
2) Check the product selection in the shopping cart
3) Click on "Checkout"
4 ) Click on "Next" and enter the invoice and delivery address
5) Click on "Next" and select the delivery type (shipping costs are displayed)
6) Click on "Next" and select the payment method
7) Final check of information and order, reading and confirming the terms and conditions and return policy. The order process is completed by clicking on "confirm order".
8) Depending on the type of payment, this is then forwarded to a payment processor (e.g. PayPal).
9) The customer receives an order confirmation by email. If advance SEPA payment was selected as the payment method, the bank details are included.

Before the binding submission of the order, the consumer can return to the website on which the customer's information is recorded and correct input errors by pressing the "Back" button in the Internet browser used after checking his details or cancel the order process by closing the internet browser. We immediately confirm receipt of the order by an automatically generated email (confirmation of receipt). This does not yet represent an acceptance of the offer. The offer is accepted in writing, in text form or by sending the ordered goods within one week.

(5) Saving the text of the contract for orders via our internet shop: We will send you the order data and our terms and conditions by email. You can also view the terms and conditions at any time at For security reasons, your order details are no longer accessible on the Internet.

§3 prices, shipping costs, payment, due date

(1) The prices indicated include the statutory sales tax and other price components. Any shipping costs are added to this.

(2) The consumer has the option of paying in advance, via PayPal or to use several other payment methods through Mollie.

(3) If the consumer has chosen to pay in advance, he is obliged to do so he himself to pay the purchase price immediately after the conclusion of the contract.

§4 delivery

(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for dispatch immediately. The delivery takes place here at the latest within 5 working days. In the case of payment in advance, the deadline for delivery begins on the day after the payment order to the bank commissioned with the transfer and, for all other payment methods, on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, it ends the deadline on the next working day.

(2) The risk of accidental loss and accidental deterioration of the sold item is only transferred to the buyer when the item is handed over to the buyer when the item is sold.

§5 reservation of ownership

We reserve ownership of the goods until the purchase price has been paid in full.

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§6 right of withdrawal of the customer as a consumer:

Right of withdrawal for consumers

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor can be attributed to their independent professional activity:

cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us

S. Stetter Product Design
Sebastian Stetter
Heinrich-von-Tettingen-Str. 3
D-78465 Konstanz
Fax + 49-7533 / 9960599

inform you of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

Consequences of cancellation

If you cancel this contract, we will have you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract is. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of the cancellation policy

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§7 withdrawal form

Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

S. Stetter Product Design
Sebastian Stetter
Heinrich-von-Tettingen-Str. 3
D-78465 Konstanz

I / we (*) hereby revoke the contract concluded by me / us (*) about the purchase of the following goods (*) / the provision of the following service (*)


Ordered on (*) / received on (*)


Name of the consumer (s)


Address of the consumer (s)


Signature of the consumer (s) (only when notified on paper)




(*) Cross out inapplicable.


§8 warranty

The statutory warranty regulations apply.

§9 contract language

Only German is available as the contractual language.

Status of the GTC April 2021

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